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Support – Collaborate better and faster to improve on call
- Reduce alerting noise, route to the right staff immediately, save time with escalations and other incident lifecycle actions
- Use the power of Slack to collaborate and work issues, expedite problem solving
- Run triage flows to guide the staff and automate data collection
- Accelerate ticket resolution times and get updates in real-time
Devs – Solve issues faster so you can get back to coding
- Get the information you need to work issues, get ahead of the user experience cycle
- Get the right context immediately and focus on where you provide value, eliminate the long firefights
- Solve problems and deploy automation to solve incidents next time
Admin/SRE – Improve to make next time better
- Respond quick with higher quality issue remediation quicker
- Reduce reoccurring issues and repetitive escalations
- Provide your teams with the tooling to help them be more efficient and solve problems faster
- Interact with your favorite tools to both get data and push status
Incident Commander – Move the team through incidents faster so that service is restored sooner
- Control the Incident lifecycle, within your collaboration platform
- Made data based decision with confidence and team buy in
- Have confidence in delegation and the team process and learning
IT Operations / Management – Get the right people and software assets working to ID and remediate fast
- Focus your teams on what matters the most
- Mobilize the right people to respond with agility and collaboration through the lifecycle
- Reduce response and resolution times to get customers back up quickly
- Reduce efforts in getting status and identify areas for team improvement
Leadership – Get the status you need, keep your customers improved, improve the organizational response
- Speed responsiveness, build effective teams and deploy resources efficiently against downtime and performance issues
- Engage to take the right action to help operations with best practices
- Increase software velocity without SLA issues or impacting customer experience
