A guide for designing friendly, helpful, and well-behaved chatbots   What is friendly?   "Friendly" is a human, interpersonal quality.  All other meanings are derivative.  We perceive actions of others that make us feel good as "friendly", and readily extend that definition to the actions of machines and computer interfaces.   Unfortunately, we have all been indoctrinated over the last few decades into the false tradeoffs of "friendliness vs. efficiency"...

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Read our CTO Mike Dimitroff's latest article on Chatbots as UI in Chatbots Magazine Universal Natural Language User Interfaces and Seamless Workflow Automation Chatbots as UI — what we have so far STAR WARS © 1977 Twentieth Century Fox Film Corporation. All rights reserved. TM & © 1977 Lucasfilm Ltd. Do you need a bot to translate for you? One that is “fluent in over six million forms of communication” could certainly...

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Whether you are a developer, DevOps Admin, in IT Operations or a Site Reliability Engineer, the trends is toward the increasing use of ChatBots in our day to day activites.  When we look at the application development and operations world, the ChatBots that are relevant are the ones that are powered by machine learning, relying on AI to augment our activities.  Augmented automation presents itself...

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Put the Journey in Perspective DevOps has taken the application and operations community by storm.   The unification of application development and application operations has already shown profound effects on the application lifecycle of service/product ideation, architecture, build, test, deploy, configure and operate.  Where traditionally application development was owned by the business, or lines of business, operations was typically owned by the IT department (heck they owned...

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