A guide for designing friendly, helpful, and well-behaved chatbots   What is friendly?   "Friendly" is a human, interpersonal quality.  All other meanings are derivative.  We perceive actions of others that make us feel good as "friendly", and readily extend that definition to the actions of machines and computer interfaces.   Unfortunately, we have all been indoctrinated over the last few decades into the false tradeoffs of "friendliness vs. efficiency"...

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