RigD's 2018 release showed how Machine Learning /AI driven automation can augment and assist Ops daily to improve incident coordination significantly. We proved this through fast and easy PagerDuty interaction right in Slack. Our original launch solved the problem of PagerDuty users and teams who work in Slack and need the power of PagerDuty at their fingertips, whether it be Feeds, driving PagerDuty functionality...

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First appeared on DevOps.com.     “… so, we tokenize the utterances, lemmatize the tokens, vectorize with StarSpace embedding, and run the featurized input through the neural net. The softmax activation layer tells us what the user intent was.”   “Sorry, you what the what and then what?”   “Or, you can say the user types commands, the bot interprets those and takes the appropriate action.”   “Oh, now I get it; it’s like...

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Announcing the RigD Beta of Flows   Not surprisingly, there are many IT operations and data systems that you would want to integrate to streamline the support session.  The RigD crew is planning on providing some out of the box integrations to some key IT Operations and DevOps tools (we are working on creating a Jira ticket activity as we speak).  We do know, however, that teams...

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