Hear our CEO, at minute 25 at the first Slack Platform Community event for the San Francisco chapter "Founder Justin Griffin emphasizes design for users at entry level by using conversational UI" https://medium.com/@omidahourai/spcsf-event-1-hack-it-til-you-back-it-c76c080d8ce9...

Read More

RigD's 2018 release showed how Machine Learning /AI driven automation can augment and assist Ops daily to improve incident coordination significantly. We proved this through fast and easy PagerDuty interaction right in Slack. Our original launch solved the problem of PagerDuty users and teams who work in Slack and need the power of PagerDuty at their fingertips, whether it be Feeds, driving PagerDuty functionality...

Read More

Associated Press Forbes published this article around the time that Slack went public. It is a really good synopsis of the value proposition of Slack and his chock full of great quotes from tech leaders and visionaries, include this one from our CEO, Justin Griffin: Justin Griffin, the CEO and co-founder of RigD:"Chat and collaboration tools have been around forever, but nothing has ever taken...

Read More

Atlassian's StatusPage plays a key role in keeping your internal and external customers up to date in realtime.  Managing Statuspage, right from Slack where your team already collaborates and works can save you time and help you get back to fixing problems.  Watch the demo on our Statuspage integration: https://youtu.be/smYn2PHoyxc     We have the following activities supported in our Bot:   Add StatusPage Subscriber - Adds the specified email...

Read More

A guide for designing friendly, helpful, and well-behaved chatbots   What is friendly?   "Friendly" is a human, interpersonal quality.  All other meanings are derivative.  We perceive actions of others that make us feel good as "friendly", and readily extend that definition to the actions of machines and computer interfaces.   Unfortunately, we have all been indoctrinated over the last few decades into the false tradeoffs of "friendliness vs. efficiency"...

Read More

Read our CTO Mike Dimitroff's latest article on Chatbots as UI in Chatbots Magazine Universal Natural Language User Interfaces and Seamless Workflow Automation Chatbots as UI — what we have so far STAR WARS © 1977 Twentieth Century Fox Film Corporation. All rights reserved. TM & © 1977 Lucasfilm Ltd. Do you need a bot to translate for you? One that is “fluent in over six million forms of communication” could certainly...

Read More

You know how you work best. You've got a nice orderly system, working through incidents queued up by severity keeping the risk of outages and significant customer impact as low as possible. You are on top of your game. But in the process of the day to day, you lose track of the fiscal calendar -- well at least I always did. And wouldn't you...

Read More

Maybe you’ve been there: on the phone arguing with an automated speech recognition engine just trying to find the fastest way to zero out to a live agent. Or finding the right keyword to get routed to a live chat agent bypassing the chatbot. It’s frustrating when you know what exact problem or question you have, and it’s not in their predefined list. Or worse,...

Read More