Blog

See what we're up to...

Hear our CEO, at minute 25 at the first Slack Platform Community event for the San Francisco chapter "Founder Justin Griffin emphasizes design for users at entry level by using conversational UI" https://medium.com/@omidahourai/spcsf-event-1-hack-it-til-you-back-it-c76c080d8ce9...

Read More

RigD's 2018 release showed how Machine Learning /AI driven automation can augment and assist Ops daily to improve incident coordination significantly. We proved this through fast and easy PagerDuty interaction right in Slack. Our original launch solved the problem of PagerDuty users and teams who work in Slack and need the power of PagerDuty at their fingertips, whether it be Feeds, driving PagerDuty functionality...

Read More

Associated Press Forbes published this article around the time that Slack went public. It is a really good synopsis of the value proposition of Slack and his chock full of great quotes from tech leaders and visionaries, include this one from our CEO, Justin Griffin: Justin Griffin, the CEO and co-founder of RigD:"Chat and collaboration tools have been around forever, but nothing has ever taken...

Read More

Atlassian's StatusPage plays a key role in keeping your internal and external customers up to date in realtime.  Managing Statuspage, right from Slack where your team already collaborates and works can save you time and help you get back to fixing problems.  Watch the demo on our Statuspage integration: https://youtu.be/smYn2PHoyxc     We have the following activities supported in our Bot:   Add StatusPage Subscriber - Adds the specified email...

Read More

A guide for designing friendly, helpful, and well-behaved chatbots   What is friendly?   "Friendly" is a human, interpersonal quality.  All other meanings are derivative.  We perceive actions of others that make us feel good as "friendly", and readily extend that definition to the actions of machines and computer interfaces.   Unfortunately, we have all been indoctrinated over the last few decades into the false tradeoffs of "friendliness vs. efficiency"...

Read More

Read our CTO Mike Dimitroff's latest article on Chatbots as UI in Chatbots Magazine Universal Natural Language User Interfaces and Seamless Workflow Automation Chatbots as UI — what we have so far STAR WARS © 1977 Twentieth Century Fox Film Corporation. All rights reserved. TM & © 1977 Lucasfilm Ltd. Do you need a bot to translate for you? One that is “fluent in over six million forms of communication” could certainly...

Read More

You know how you work best. You've got a nice orderly system, working through incidents queued up by severity keeping the risk of outages and significant customer impact as low as possible. You are on top of your game. But in the process of the day to day, you lose track of the fiscal calendar -- well at least I always did. And wouldn't you...

Read More

Maybe you’ve been there: on the phone arguing with an automated speech recognition engine just trying to find the fastest way to zero out to a live agent. Or finding the right keyword to get routed to a live chat agent bypassing the chatbot. It’s frustrating when you know what exact problem or question you have, and it’s not in their predefined list. Or worse,...

Read More

(function(t,e,s,n){var o,a,c;t.SMCX=t.SMCX||[],e.getElementById(n)||(o=e.getElementsByTagName(s),a=o[o.length-1],c=e.createElement(s),c.type="text/javascript",c.async=!0,c.id=n,c.src=["https:"===location.protocol?"https://":"http://","widget.surveymonkey.com/collect/website/js/tRaiETqnLgj758hTBazgdwXHcumW2zAwmlJ_2Fkpnf_2F_2BOsnpnj_2FBB7eZr6eHo8d1Qe.js"].join(""),a.parentNode.insertBefore(c,a))})(window,document,"script","smcx-sdk"); Create your own user feedback survey ...

Read More

First appeared on DevOps.com.     “… so, we tokenize the utterances, lemmatize the tokens, vectorize with StarSpace embedding, and run the featurized input through the neural net. The softmax activation layer tells us what the user intent was.”   “Sorry, you what the what and then what?”   “Or, you can say the user types commands, the bot interprets those and takes the appropriate action.”   “Oh, now I get it; it’s like...

Read More

Announcing the RigD Beta of Flows   Not surprisingly, there are many IT operations and data systems that you would want to integrate to streamline the support session.  The RigD crew is planning on providing some out of the box integrations to some key IT Operations and DevOps tools (we are working on creating a Jira ticket activity as we speak).  We do know, however, that teams...

Read More

Summary   This new release from RigD advances machine learning assisted DevOps and IT Operations significantly with these major new capabilities: Performance Benchmarks:  Saving Minutes in Getting Your Critical Application Back Up Streamlining the User Experience with Menus and Buttons Integrated Notification to the RigD Team When Errors are Encountered Four new PagerDuty Activities Sign up for our RigD webinar on PagerDuty and Slack Super Powers here   Saving Minutes...

Read More

PagerDuty Establishes RigD as Verified Partner   RigD for PagerDuty lets you automate many important PagerDuty activities right through Slack. Our Slack bot for PagerDuty saves Ops teams a lot of time.   We’ve been working closely with PagerDuty and I’m happy to share that PagerDuty recognizes the value we bring to customers and has added RigD as a Verified Partner.  We use the latest PagerDuty APIs and we...

Read More

Swabby our pirate bot really hit his stride at PagerDuty Summit 18.  RigD was one of the sponsors of the show along with many big names.     Most striking to the RigD crew was the importance of operational and developer use of PagerDuty in a broad swath of companies and industries.  We also noticed a wide range of roles people have who are using the PagerDuty capabilities...

Read More

SAN JOSE, Calif. (PRWEB) September 11, 2018 RigD Inc. (http://www.rigd.io), a provider of machine learning augmented automation software for DevOps and IT Ops, announces the general availability of its RigD platform with Slack app. With this release, RigD gives organizations a natural language driven, context-aware virtual assistant for many developer and IT operations use cases. Teams can use RigD directly through Slack to automate processes, collaborate...

Read More

It was a great experience attending TechCrunch Disrupt SF this week. The RigD team spent one day exhibiting in the AI and Machine Learning section and the rest of the show attending different and through provoking sessions.  While we did not see many DevOps or IT Operations focused startups, there were a few there besides us.   What was most striking was how machine learning (ML)...

Read More

RigD is proud to be showcasing at TechCrunch Disrupt SF 2018 this week.  RigD will be exhibiting on Wednesday September 5,  Day 2,  in the Startup Alley at Booth K128.   We are in the Artificial Intelligence & Machine Learning powered by Byton section of TechCrunch. Not afraid of rolling our sleeves up and getting dirty (like our logo doesn’t give it away), we are a...

Read More

The Captian's Log is our blog series which gives you an update on what's been happening with RigD and what's coming next.   Recent Discoveries RigD has discovered some exciting new activities recently. Here are a few of the details. I’m Sorry do I talk too much? Sometimes it’s just plain rude to interrupt a conversation. So we added a couple activities to help ensure you have a satisfying experience...

Read More

Before we get in to all the great things that are available in Beta 3 we want to thank everyone who took time and provided us their thoughts and asked great questions during our Beta 2 and prior to that. It's that amazing feedback that's helped fuel our excitement and allow us continue to make a RigD a service you will love. So thanks and...

Read More

Whether you are a developer, DevOps Admin, in IT Operations or a Site Reliability Engineer, the trends is toward the increasing use of ChatBots in our day to day activites.  When we look at the application development and operations world, the ChatBots that are relevant are the ones that are powered by machine learning, relying on AI to augment our activities.  Augmented automation presents itself...

Read More

Put the Journey in Perspective DevOps has taken the application and operations community by storm.   The unification of application development and application operations has already shown profound effects on the application lifecycle of service/product ideation, architecture, build, test, deploy, configure and operate.  Where traditionally application development was owned by the business, or lines of business, operations was typically owned by the IT department (heck they owned...

Read More

The Captian's Log is our blog series which gives you an update on what's been happening with RigD and what's coming next.   Recent Discoveries RigD has discovered some exciting new activities recently. Here are a few of the details.   AWS Elastic Container Service for Kubernetes (EKS) Users spoke and we listened. Several mentioned they were starting to explore EKS and Kubernetes in general so we thought we would help...

Read More