A guide for designing friendly, helpful, and well-behaved chatbots   What is friendly?   "Friendly" is a human, interpersonal quality.  All other meanings are derivative.  We perceive actions of others that make us feel good as "friendly", and readily extend that definition to the actions of machines and computer interfaces.   Unfortunately, we have all been indoctrinated over the last few decades into the false tradeoffs of "friendliness vs. efficiency"...

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First appeared on DevOps.com.     “… so, we tokenize the utterances, lemmatize the tokens, vectorize with StarSpace embedding, and run the featurized input through the neural net. The softmax activation layer tells us what the user intent was.”   “Sorry, you what the what and then what?”   “Or, you can say the user types commands, the bot interprets those and takes the appropriate action.”   “Oh, now I get it; it’s like...

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